-What are the conditions to return a product?

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return.

You have 7 calendar days after item delivery to notify us that you want to return your product.

If your item meets all the requirements, your return can be initiated by calling Customer Service at the number +92-300-4219314.

Returns are easy. Simply follow the 7 steps stated below:

1. Check if your Product meets all Requirements.
2. Call Customer Service.
3. Fill return form.
4. Pack items and attach lable.
5. Arrange the product retrieval or drop off.
6. Your return will go through Quality Check.
7. If validated, you will get returned.

-How much time do I have to return a product?

Items sold on Sastidukan.pk can be returned within a period of 7 days from delivery date, provided they are eligible for return.

Example: If I received my product on the 5th, I have until the 12th to contact Customer Service.

Customer Service agents are available at +92-300-4219314, from 9:00 am – 11:00 pm, 7 days a Week.

Note: You have 7 days from the day you received your purchase to call Sastidukan.pk to initiate your return. Past this date, unfortunately, we do not accept returns. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty, and contact the manufacturer if it does. Click here to learn more about warranties.

-What are the conditions for returning an item and what is the procedure?

If you bought General Merchandise (anything else than a Fashion or Beauty product), or items from a restricted category, please refer to the requirements stated in the chart below.

Restricted categories include: Sunglasses; Watches; Cosmetics; Skincare or Haircare products; Perfumes; Custom or Made-to-order products; Imported On-order products; certain Sale products.

GENERAL MERCHANDISE

What is the reason for my complaint? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?
Item is not the one ordered or is not as advertised • Seal must be intact if there is one, item in original condition
• Item must not be used
• Item must include all packaging andaccessories(including warranty cards, manuals, certificates of authenticity, tags, etc)
1. 7 days to call Customer Service
2. Call Customer Service to schedule a pick-up or drop-off
3. Fill the return form
A full refund in the form of:
•Voucher: 1-2 business days
•Bank transfer or cheque: 3-4business days
•Credit card reversal:
3-4 businessdays
Item is defective, counterfeit or damaged at the time of delivery • Item must be in original condition
• Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

 

All Fashion and Beauty products that are not in one of the above restricted categories, can be returned for any reason, provided they meet the requirements stated in the chart below.

FASHION OR BEAUTY

What is the reason for my complaint? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?
You changed your mind or don’t like the item • Item must be in original condition
• Item must not be used
• Item must include all packaging, accessories or tags.
1. 7 days to call Customer Service
2. Call Customer Service to schedule a pick-up or drop-off
3. Fill the return form
A full refund in the form of:
• Voucher: 1-2 business days
• Bank transfer or cheque: 3-4 business days
• Credit card reversal:
3-4 business days
Item is not the one ordered or is not as advertised
Item is defective, counterfeit or damaged at the time of delivery

 

Remember to send back all items (including the free promotional items) that came with the purchase. If forgotten, the return will be invalidated.

What are the products that I cannot return?

The following products cannot be returned:
1. Underwear or swimwear.
2. Items that cannot be accepted for hygienic reasons, such as hairbrushes or combs.
3. Consumables such as grocery products, food, or beverages.

-Is my product under warranty?

We advise you to check our Warranty Policy here to get more information about our warranty policy.
Contact us at csupport@sastidukan.pk or Call +92-300-4219314 if you have any questions.

-How to request a return?

Contact Customer Service at +92-3004219314 or csupport@sastidukan.pk to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product.

Please be prepared to give the following pieces of information:
1. Your order number.
2. The reason for the return.
3. The method of refund that you would like and the necessary information associated (bank account number, etc.)
4. Where and when the product should be picked-up

Note: For pick-ups, we will make 3 attempts to pick-up the product. However, past this, we will cancel the return procedure and you will not be able to return your product to us anymore.

-How do I send my product to Sastidukan.pk?

Our customer service will arrange for our courier partners to pick-up the product, free of shipping costs.

In case our customer service cannot organise the retrieval, we will kindly re-direct you to another service provider, and will give you the necessary details to send the item back to us free of shipping costs.

-Once my product is received by Sastidukan.pk, what are the checks being done?

Once your product is received, your product will be checked by our Quality Check team.

We will make sure that your product meets all the requirements for a return as stated in our policies.

-How long does the validation or invalidation of the refund take?

This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation.

-Can I request a replacement rather than a refund?

If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on Sastidukan.pk yourself.

-If my returned product is not validated for return, how am I informed?

If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note: We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.